At Dear Felicity, each piece is thoughtfully handmade from upcycled materials and is often completely one of a kind. Because of the unique nature of our pieces, we ask that you carefully consider your purchase before placing your order.

Shipping

All orders are shipped via Australia Post.

Orders are generally dispatched within 1-3 business days of purchase. Once your order has been dispatched, you will receive tracking information where available.

Please note that Dear Felicity is not responsible for delays, loss or theft once an order has been handed over to Australia Post. If your parcel appears to be delayed or has been marked as delivered but cannot be located, please contact Australia Post directly using your tracking information.

For international orders, any customs duties, import taxes or additional fees charged by the destination country are the responsibility of the customer.

Returns & Exchanges

We accept returns for change of mind within 7 days of delivery.

To be eligible for a change-of-mind return, items must be:

• Unworn and unused
• In their original condition
• Free from any marks, damage, odours or signs of wear

For change-of-mind returns, we offer store credit only. Original shipping costs are non-refundable, and return postage is the customer's responsibility.

Exchanges

As Dear Felicity pieces are made from carefully selected upcycled materials, many designs are one of a kind and cannot be replaced.

For this reason, exchanges may not always be possible. If the exact item is no longer available, we will offer store credit in accordance with our returns policy.

Sample Items

All sample items are final sale and cannot be returned or exchanged for change of mind.

This does not affect your rights under the Australian Consumer Law.

Faulty, Damaged or Incorrect Items

We take great care in creating and packaging every Dear Felicity piece. If your order arrives faulty, damaged, or is not as described, please contact us as soon as reasonably possible at dearfelicity.store@gmail.com with your order number and photographs of the issue.

We will assess the issue and work with you to find an appropriate resolution in accordance with the Australian Consumer Law.

Depending on the circumstances and whether the issue is considered a major or minor problem, you may be entitled to a repair, replacement or refund.

Please note that the unique and upcycled nature of our products means that minor variations in colour, texture, stitching or fabric may occur. These characteristics are part of what makes each Dear Felicity piece unique and are not considered faults.

How to Request a Return

To request a return, please contact us at dearfelicity.store@gmail.com within 7 days of delivery.

Please include:

• Your order number
• The item you wish to return
• The reason for your return
• Your preferred resolution, where applicable

Please wait for confirmation from Dear Felicity before sending your return. Unauthorised returns may not be accepted.

Customer Care

Dear Felicity is a small independent brand, and we personally manage customer enquiries and orders. We aim to respond to emails within 1-3 business days.

Thank you for your patience and for supporting a small business that gives pre-loved materials a new life.